Hi everyone! I just read this nifty article in WomenEntrepreneur.com by Lynn Parker which I thought was very interesting. It talks about how you create a wise web strategy. Well... I started to take her advice and found that I had a glitch on my web page and didn't have Google Analytics installed properly!
This taught me a good lesson... Review your website often! Even though you think that you've gotten all the bugs out, they somehow reappear! In fact, one day I got a call from a customer who couldn't place an order from South Carolina. If he hadn't called me, I would never have know that I had a problem! And just as importantly, I would have lost a sale of my Hawaiian hibiscus car magnets from Fun Car Tattoos!
So don't make the same mistake I did! Read what Lynn has to say about creating a wise web strategy and then think about following through on some of her suggestions!
Create a Wise Web Strategy
Follow these 6 steps to create an action plan that will
deliver your brand promise online.
By: Lynn Parker | 06/02/2009
How do you ensure that your website's architecture, content,
navigation and overall experience are both delivering on your brand promise and
aligning with your business goals? In my column, "Your Website Is Your
Brand," I introduced the concept of a brand-based web strategy. In this
column, I'll list the six steps needed to create your own web strategy.
Step 1: Articulate your unique value.
Make sure you understand the content of your brand promise
before starting a website project. At the very least, identify what you do
better, how you're different and whom you're targeting.
Step 2: Review what you've got.
If you have an existing website, take a look at your current
site analytics (Google Analytics is a great, free resource tracking tool). This
will help you get a feel for who's using your site, what they're after and how
they're finding their way to you. This can also serve as a baseline for helping
you develop your website strategy, including your user personas (see Step 3),
key objectives and measurement strategy.
Step 3: Get to know your audience.
Create a series of user profiles to help you better
understand the needs, motivations and online behaviors of your target
audiences. It's helpful to create actual personas that include a name and
picture, their occupation, as well as a brief personal history to help you get
into the users' mind-set and understand what information they'll be looking
for, how they'll navigate through your site and how you can deliver the optimal
experience. Start with the point of pain they are easing by visiting your site,
and build from there.
Step 4: Assess the competition.
Develop a visual diagram to help you assess your top
competitors. As you navigate through their sites, try to experience it as if
you were each of your persona profiles and ask yourself:
* What's their
brand promise?
* Are they
delivering on brand experience?
* How are they
positioning themselves in the market?
* Whom do you
think their target audiences are?
* What's the
hierarchy of the content?
* Can you easily
navigate through the site to find what you're looking for?
* What features do
you appreciate?
Step 5: Create a web strategy.
The key to success: Align your website's infrastructure and
objectives with your business goals through the development of a web strategy.
Use your current analytics, your user personas and your competitive analysis to
help devise a strategy. Ask yourself, what types of content will help you
deliver on your brand promise and meet the needs of your users? Then create a
list of the content you plan to include on your website. For example:
* Solutions
offered
* Profiles/case
studies
* Proprietary resources
* Blogs
* News and events
* Client
testimonials
* Video, audio,
flash tutorials or demos
* User-published
content
* Feeds, links,
newsletters
* Custom
applications
Decide how you'll organize your site: Where will content
live? How will various items relate to one another? How will users navigate
through the site? As you lay out this visual, ask yourself: What will people
see when they land on the home page and how will they interact with the site
from here on? Where will content live? Is the site delivering the experience
users are expecting based on what we know about them?
I recommend creating a sketch of your home page to display
how the real estate will be designated for each type of content, how the
navigational style will influence the user's journey through the site and to
demonstrate how you've translated your brand promise to the online experience.
From there, create a site map (a visual layout of the site's architecture) to
show how users will navigate through the site to find content.
Step 6: Create a measurement strategy.
Keep in mind that objectives need to be specific, measurable
and attainable, and should always map back to your yearly business goals. If,
for instance, one of your business goals is to increase new business leads,
your web strategy needs to include the tactical measures to make that happen.
That means:
* Make the contact
form easy to fill out
* Provide an
incentive for filling out the form
* Provide clear
next steps for contact.
Limit yourself to five or six objectives; too many
objectives become too hard to measure and attain.
Remember, a good website isn't determined by a flashy
design; it's about communicating your distinct value by:
* Understanding
your differentiated value
* Understanding
who your users are
* Delivering
valuable, organized content in a space that's easy to navigate
* Creating a site
that fortifies your relationship with prospects and customers alike by driving
deeper engagement.
Lynn Parker is co-founder of Parker LePla, a brand strategy
consulting firm in Seattle.
She's also the author of The Reluctant Entrepreneur, and co-author of
Integrated Branding and Brand Driven.
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